How to buy/update/reinstall paid apps? in China?

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How to buy/update/reinstall paid apps? in China?

Postby hanping » 02 Mar 2012, 01:54

These instructions cover Buying, Updating and Reinstalling Hanping Pro from within China. There is also a special section on In-App Purchases.

Preliminary Note - if you have a rooted device, then you should be able to save yourself a lot of this inconvenience by using Market Helper.

Buying

For the vast majority of users, paid apps are visible using the Google Play Store website or the Android Play Store app.

From either of those sources, you should be able to pay for and install Hanping Chinese Dictionary Pro. In order to pay, you will need a Google Checkout account or, if your mobile carrier supports it, use carrier billing.

Problems may happen for one of the following reasons:

  • The Play Store app is not installed on your device: in which case, the only alternative is to purchasing from Amazon.
  • You are using a Chinese sim card (see here for a full list of paid apps-supported countries) or maybe no sim card at all: Try changing to a sim card of another country (e.g. US, HK). The sim card does not need to be active and you can connect to the Store via WiFi (or use the Google Play Store website). You only need to do this when purchasing the app. For normal use of the app, you can keep your Chinese sim card in place. If you do not have a non-Chinese sim card then try installing GenyMotion and making the purchase (using a VPN) through that. UPDATE: genymotion no longer (2.0+) includes Google Play, but here's how you can install it.
  • You are using a WiFi-only device/tablet from within China: in which case, try again using a VPN.
  • You are accessing the Google Play Store website from China: You will not be able to see the Top Paid tab in the category listings. However, you can view the app page directly. If you see "The app is incompatible with your <device name>" or "This item cannot be installed on your device", then it is most likely because you are using a Chinese sim card (see above).
  • Play Store app says "The requested item could not be found": This sometimes happens when accessing from China. Try using the Google Play Store website instead or try again later.
  • The paid app is available but Google Checkout does not accept your payment details then try using an alternative credit card (e.g. Visa or Mastercard) that supports international purchases: Some banks automatically block foreign purchases because of fraud protection, so you need to call the bank to enable it. You can also try contacting Google Checkout Support.

If none of that works for you (for example, you cannot get hold of the right sim card), then you could always try purchasing from Amazon.

Buying (from Amazon)

Currently (March 2014), Amazon Appstore uses your IP address to determine app availability. If it thinks you are in a country not supporting paid apps (e.g. China) then you won't be officially able to purchase the app. However, if you can use a VPN to a country where paid apps are supported, then the purchase should work fine. Here are the relevant Amazon links for each country:

US, BR, CA, DE, ES, FR, IT, JP, UK

Updating

If you have already installed the Pro version, and later try to update to a newer version, you may come across similar problems to those described above.

Updating from Play Store app

In particular, clicking on the app in the "My apps" screen of the Play Store app may result in a "The requested item could not be found" message. There are a few ways around this:

  • Try "Update all" from the "My apps" screen (however, this is only available if you have more than one app to update, and will not update "Manual Update" apps).
  • Long-press on the app you wish to update and from there you can "Update".

    Note: the long-press functionality is not available in the latest version of the Market/Play Store app (3.0.26) released mid July 2011 (so please use the "Update all" approach or switch to a paid-app country sim card).
  • Swipe right (to left) to go to the All tab. Find Hanping Pro in the list and try updating from there.

If that doesn't work, then please read the Reinstalling section.

Updating from Google Play Store website

You may see the message "The app is incompatible with your <device name>" or "This item cannot be installed on your device". This is almost always because you have a Chinese sim card inserted (or maybe no sim card at all). If this is the case, please try updating using the Play Store app (see above). Alternatively, you can try the sim card swap (see above).


Reinstalling

This part assumes that you have previously purchased the Pro version and need to reinstall it (maybe because you have purchased a new device or wiped your existing device).

For general information on retrieving previously purchased applications please read this.

Reinstalling from Play Store app

Usually you would simply (tested using Play Store app 3.7.15):

  • Run the Play Store app
  • Make sure you are using the correct Google account: Menu > Accounts
  • In "My Apps" swipe right (to left) to go to the "ALL" page
  • Scroll down to find Hanping Chinese Dictionary Pro which should be marked as "Purchased"
  • Click on that and you should be taken to the page where you can install

Here is an alternative way to bring up Hanping Pro in the Play Store app:

  • Go to your Android device and open up this web page in your Browser
  • Still on your Android device, click on this link: https://play.google.com/store/apps/deta ... ng.app.pro
  • You should be shown a dialog prompt to "Complete action using" and you should then select Play Store.

    Note: if you do not see this prompt then you have probably previously selected a default app. In this case, (and if that default app is not Play Store) you need to go to the system app page for that app (i.e. where you Clear Data and Force Stop the app) and click Clear Defaults. Next time you click on the above link, the prompt should show. For more see this.

  • You should now be in the Play Store app page for Hanping Pro. If Google Play recognizes your license then you should see the "Install" button. If not, then please check you are logged into the correct Google account: Play Store app > Menu > Accounts

Reinstalling from Google Play Store website

As far as I know, this is not possible if your device has a Chinese sim card installed.

If you are seeing "Unable to fetch billing details" then please try this:

  1. Go to Airplane mode, but with WiFi switched on.
  2. Force Stop Hanping Pro
  3. Restart Hanping Pro


In-App Purchases

As if all this wasn't enough, in-app purchases behave slightly differently!

First, it is possible to make in-app purchases without swapping your sim card. The trick here is to go into Aeroplane mode, then switch on Wi-Fi. At the time of writing, it seems you need to also use a VPN to hide your network country.

UPDATE 2012/06: It looks like the sim swap does not work for in-app purchase, so the only way is to use a VPN.

The steps to make an in-app purchase are:

1. Do the Aeroplane Mode/Wi-Fi/VPN thing
2. Force Stop Google Play app
3. Make the in-app purchase (Hanping Pro > Menu > Buy and then purchase one or both of the ABC dictionaries)

If you have already made an in-app purchase and Hanping Pro mistakenly thinks that you haven't, then you need to repeat the above Steps 1, 2 & 3. Then run Hanping Pro and do Menu > About > In-App Billing > Touch to refresh purchase info. Wait about 10 seconds and then restart the app (may need to Force Stop).

When Google Play Store is not behaving as it should do, check out this topic: Google Play Store Issues & Solutions and also the Official page of Known Issues.
hanping
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Re: How to buy/update/reinstall Pro version? in China/Taiwan

Postby hongsenlin » 05 Jul 2012, 02:11

hello, i have managed to install hanping pro on a new device in china,
even with a chinese sim! but i do not manage to install
the abc dicts, i have tried everything - including the combo
wlan/european sim. the application will say:unable to fetch billing data
then something like try to clear data from play app but i do not
find this option, and furthermore i do not find it in the play shop
anyway. what to do? kind regards hakon
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Re: How to buy/update/reinstall Pro version? in China/Taiwan

Postby hanping » 05 Jul 2012, 03:04

Hi Hakon - please try the steps mentioned here: viewtopic.php?f=3&t=89

Does this work for you? If not, please send me a message and I'll see what I can do.

EDIT: Thanks very much for your help Hakon. I have updated the post to give your solution (which does not require a sim swap!) to the "Unable to fetch billing details" problem.
hanping
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby coloraday » 23 Sep 2012, 20:20

Hello,

Thank you for the great app!

I bought the paid version from Amazon's Appstore for Android. After the installation, every time I tried to open the app, I'd get the option menu "Complete action using" to select either my Internet browser or Amazon's Appstore, both of which would lead to the app's screen on Amazon.

I previously had the cracked version of the app installed on my phone using Lucky Patcher; when I decided to buy the app (regardless of the hassle I had to go through to do so from where I live), I uninstalled the cracked app (but not Lucky Patcher) so as to install the new one.

What could be the problem? What should I do, please?
Last edited by coloraday on 27 Sep 2012, 10:46, edited 1 time in total.
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby hanping » 25 Sep 2012, 05:09

Hi and thanks for your message. I sent you an email yesterday, did you receive it?
hanping
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby coloraday » 25 Sep 2012, 10:14

embermitre wrote:Hi and thanks for your message. I sent you an email yesterday, did you receive it?


Hi. No, I didn't receive your email.
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby hanping » 25 Sep 2012, 10:27

Please can you send me the logs using:

https://play.google.com/store/apps/deta ... gcat&hl=en

or

https://github.com/nolanlawson/Catlog/downloads

Please also make sure you have no other Hanping apps installed.
hanping
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby coloraday » 25 Sep 2012, 13:49

embermitre wrote:Please can you send me the logs using:

https://play.google.com/store/apps/deta ... gcat&hl=en

or

https://github.com/nolanlawson/Catlog/downloads

Please also make sure you have no other Hanping apps installed.


Done! :)
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby hanping » 27 Sep 2012, 04:53

Thanks!
hanping
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Re: How to buy/update/reinstall paid app? in China/Taiwan?

Postby pfffill » 27 Sep 2012, 10:46

@embermitre
I posted the exact same problem as coloraday on another thread (see viewtopic.php?f=3&t=75&p=565#p565). Would appreciate help.
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