Google Play Store Issues & Solutions

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Hanping Chinese Dictionary (Lite & Pro)
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Google Play Store Issues & Solutions

Postby hanping » 29 Nov 2010, 16:06

Now and again, Google Play Store doesn't quite work as it is supposed to. General Google Play Store technical support can be found here.

and the official page of Known Issues can be found here.

If the problem is regarding payment, try here.

In particular, worth mentioning:

  • "Hanping Chinese Dictionary" could not be downloaded due to an error. (-101)

    Try removing your gmail account (from your Android device!) and then adding it back again:

    Settings > Accounts & sync > [select Google account] > Menu button/icon > Remove account (you may want to sync everything first)


    Settings > Accounts & sync > Add account ...

    When you start the Play Store app be sure to switch to the correct Google account:

    Play Store app > Menu button/Overflow icon > Accounts

  • App is stuck downloading

    You might see "Your download is starting", or forever "Installing", or a "Cancel downloading" button that does not work.

    Solution (2.2+ only):

    From the Android Homescreen, press the Menu button and go to Settings > Manage Applications. On that screen, locate the Play Store app and click on it. Then, "Clear data".

    This should stop the stalled download and return things to a healthier state. When you are sure you have a good internet connection, go to the actual Play Store app and attempt to download the app again.

    See more here.

  • App is stuck downloading - alternative solution

    If your application is stalled at "Starting download", please use a few of the following troubleshooting steps to help your download to completion:

    • Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected)
    • If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account
    • Make sure that your phone is logged into Google Talk by following these steps:
    • Go to your phone’s app launcher, and press the Talk app
    • If you’re already logged into Talk, press Menu, and then touch Sign out
    • Launch Talk again to sign in

  • App purchase is successful but crashes on installation

    After you click "Install", there is a flicker of activity in the Notification bar but then the installation crashes. The log shows:

    vending: AssetDownloader:$DownloadManagerBroadcastReceiver. handleIntent(): Couldn't find pathname for Intent Intent {act=android.intent.action.DOWNLOAD_COMPLETED dat=content://downloads/download/35

    Solution (2.2+ only?):

    Settings > Applications > Manage Applications


    Settings > Apps

    Once in manage applications, click the menu button and select filter and filter by all.

    Now delete the data AND cache for the following applications (if you only get the option to delete one or the other, then do what is available):

    Download Manager
    Google Apps
    Google Talk Service
    Google Talk Storage

    See more here and here.

  • "The requested item could not be found" when trying to update an app

    This can happen when trying to view an app's listing from My Apps.

    If you just want to update an app, then try "Update all". If however, the app is "Manual Update" then you need to long-press on the app and from there you can "Update".

    Note: the long-press functionality is not available in the latest version of the Play Store app (3.0.26) released mid July 2011 (so please use the "Update all" approach or switch to a paid-app country sim card).

  • Downgraded to Lite (displayed in Hanping Pro's About screen when the Pro license cannot be found)

    Please read this.

If you are having problems purchasing the app or making an in-app payment (e.g. payment declined), please have a look here.

Please post here any solutions you have to Google Play Store problems.
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