Do I need to pay again if I get a new (or wipe old) device?

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Joined: 18 Mar 2010, 08:52

Do I need to pay again if I get a new (or wipe old) device?

Post by hanping »

Important Note: this topic is regarding Google Play purchases. Amazon Appstore purchases use a separate licensing system.

Other Notes:
  • If your new device does not have Google Play (i.e. Play Store app) pre-installed then you will not be able to use Hanping paid apps
  • Please make sure you have backed up your starred items, history etc using the Backup/Restore feature (see Hanping menu)
  • If you are in China then please read this
  • For general information about retrieving previously purchased application please read this
In short, when you purchase a paid app, it is tied to your Google Account. Therefore, if your Android device is logged on to that account (through Google Play) it will be able to use the app.

You may uninstall the app (maybe to free up space) and reinstall later without having to pay again.

If you have multiple devices (and are signed into all those devices using the same Google account) then you only need to pay once for all those devices.

If you change your Google Account then you will need to purchase the app again. In which case, please email us to request a refund for the original purchase (quoting the original and new Google Play order numbers). Whether such a refund is granted depends on how much the price has changed.

If you are having problems, please check that the Play Store app is using the correct Google Account. To do this, run the Play Store app and then press the Menu button (or the 3 dots icon in the top-right corner). Then "Accounts" and check the appropriate Google Account (which should be the same account you used to purchase Hanping Pro).

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